Support
Frequently asked questions
Can't find your answer here? Get in touch. We usually reply within 24 hours.
Orders & Payment
What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, American Express), plus PayPal, Google Pay and Shop Pay. Every payment runs through Shopify’s encrypted checkout. We never see or store your card details.
Will I be charged customs or import duties?
No. Duties and taxes are included in the price you see at checkout. The total you pay is the total, with no surprise charges on delivery.
Which currencies can I pay in?
Prices are shown in your local currency where supported. Use the currency selector in the header to switch. You’re charged in the currency shown at checkout.
Shipping & Delivery
How much is shipping?
Nothing. Shipping is free on every order, everywhere. No minimum spend, no exceptions.
How long does delivery take?
Orders are dispatched within 1 business day, and most arrive within 5–8 days of being placed. You’ll see an estimated delivery timeline on every product page.
Will I get tracking?
Yes. As soon as your order is dispatched you’ll receive a shipping confirmation email with a tracking link, so you can follow it door to door.
My order hasn’t arrived. What should I do?
First, check your tracking link for the latest update. If your order looks stuck or it’s been longer than the estimated window, email support@shopdoloma.com with your order number. We reply within 24 hours and we’ll make it right.
Returns & Refunds
What’s your returns policy?
You have 30 days from delivery. Items need to be unused and in their original condition and packaging. Email support@shopdoloma.com with your order number and we’ll take it from there.
Can I exchange for a different colour or model?
We keep it simple: return the item within 30 days for a refund, and place a new order for the colour or model you want. It’s usually faster than a swap.
What if my order arrives damaged or faulty?
That’s on us. Email support@shopdoloma.com with your order number and a photo, and we’ll replace it.
Products & Compatibility
Are the cases MagSafe compatible?
Fully. Every case has an embedded magnetic array that aligns with your iPhone, so MagSafe chargers, mounts and wallets snap on securely, with no compromise to the ultra-thin profile.
Which iPhone models do you support?
The current collection covers iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max and iPhone Air, with cases and matching screen protectors for each. Every product page has a model selector so you always land on the right fit.
Will the case yellow, fade or wear over time?
No. Aramid fibre is chemically stable, so it won’t yellow or fade the way clear plastic cases do. The woven surface is scratch-resistant and made for daily wear.